How to Have Productive Workplace Conversations About Interpersonal Conflicts

Dr. Jerry Don Smith Jr.

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Having tough conversations at work can be intimidating. But avoiding conflict only leads to resentment. Here’s my advice for handling interpersonal issues productively:

Be proactive. Don’t let tensions fester — address them early and directly. Pick a private time and place to chat.

Listen first. Hear the other person out without interrupting. Seek to understand their perspective. 👂

Speak...